When does an airline consider a bag lost? Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. This interactive . For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. For example, what is the distance between gate D13 and E32? ** Day Pass for any passenger. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. 5501 Josh Birmingham Parkway Certain events,such as the current situation in the airline industry, which is suffering from bottlenecks and a shortage of staff, adverse weather conditions, technical problems in the baggage handling areas or a bag tag becoming detached, can sometimes lead to baggage items being damaged or not arriving at the destination airport at the same time as their owners. If you have not yet reported your delayed baggage online, please report it via the following link. This site does not include all credit card companies or all available credit card offers that are on the market. We are traveling OMA to DUB via CLT, with a lengthy layover. You may also call 704-359-5555 for the latest parking information. Items left behind at CLT Airport are turned in to different agencies depending on where they were found. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. Terms of Service apply. As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. What to Do When the TSA Finds a Prohibited Item in Your Carry-on Bag, The Best Underseat Luggage of 2023, Tested and Reviewed, Charlotte-Douglas International Airport Guide, The Top Tips For Visiting Disney California Adventure, Chicago Midway International Airport Guide, Airline Lose Your Luggage? An official website of the United States government. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. Airlines have tracking systems in place to try to identify the bags location. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. and then take a sharp right onto N. Josh Birmingham Parkway. Cant find what you are looking for? Federal government websites often end in .gov or .mil. Opinions and recommendations are ours alone. Airlines are free to pay more than the limit, but are not required to do so. You can change the delay claim to a total loss claim any time within two years from the original delay claim filing date. Popular Questions Have a Question? Baggage Recovery Center For questions, assistance or feedback regarding baggage delays, damaged bags or items left on United aircraft, contact us by using the information below. Free Wi-Fi is available at CLT for passengers to use in all public areas. Contact American Call us Reservations and ticket changes Come see us Ticket sales centers Products and programs Payment options AirPass Contact Business Extra Contact gift card support Contact Group & Meeting Travel You may also like. Safe travels! Learn more about the process for delayed and damaged bags. 3. Review and complete the online claim form, as instructed below. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The Special Drawing Right (SDR) is an artificial accounting unit created by the International Monetary Fund (IMF). While the vast majority of airline passengers checked bags arrive at their destination on time and in the condition received, a passengers bag may occasionally become damaged, delayed, or lost in transit. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. TSA takes the responsibility to fairly adjudicate claims seriously. Award nights for Marriott Bonvoy members start at 30,000 points per night. Valuables such as jewellery, money, or laptops must be transported in your carry-on baggage and are excluded from liability. HMS Host handles the stores and restaurants in the Charlotte airport. Phone Number: 704-359-4013 Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Assistance can be requested by calling 704-359-4038. Im flying through CLT from Connecticut to Turks & Caicos. After this, you will receive a written confirmation with a reference number (PIR number, e.g. Airport status is only available for US airports. Contact TSA for additional information about filing a claim. This site does not include all credit card companies or all available credit card offers that are on the market. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. Receive email updates about the latest in Safety, Innovation, and Infrastructure. Airport information Address Charlotte Douglas International Airport 5501 Josh Birmingham Parkway Charlotte, NC 28219 Airport website Ticket counters Main Terminal This location does not accept cash or checks. The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. We are in no way associated with or authorized by the Charlotte Airport authority and neither that entity nor any of its affiliates have licensed or endorsed us. I will be traveling with my mother who can walk from the plane to the terminal with her cane, but cannot walk the distance to our connecting flight, which historically has been in a different terminal. FRALH12345), and also change your details. Official websites use .govA .gov website belongs to an official government organization in the United States. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. ** Day Pass for any passenger. When the damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag and its depreciation. CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. We are here to support you with your inquiries 24/7. What can I do if my baggage has not been found within five days of reporting the delay? For DOMESTIC flights, DOT regulationallows airlines to limit their liability for a lost, damaged, or delayed bag. If your destination requires specific travel documents, remember to bring a completed copy with you to the airport. Airlines are not allowed to set an arbitrary daily amount for interim expenses. Found this useful? For some of these, the contact number is just the main airport number. 28219, Airport website opens external site in a new window. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. Compensation is specified in so-called Special Drawing Rights (SDR). These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. Email needed if you'd like comment updates. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. Address: 5501 Josh Birmingham Parkway, Charlotte, NC 28208, USA Website: https://www.cltairport.com/ Contact: [email protected] Phone: (704) 359 4013 Have you lost an item at the airport? Passengers may wish to consider purchasing additional insurance for valuable items. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. at the Lufthansa service counter at the airport. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. It houses baggage claim A1-A3, B, C, D & E. there is an Info desk, ATM & Baggage Service between B C. Baggage cart rentals are provided by Smarte Carte. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Baggage Check-in Cutoff Time: 45 minutes prior to departure Airport Information: (855) 268-8478 . Lower level traffic is being rerouted to the upper level." Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? Once we have received your complete damage report, you will be given confirmation in writing with a reference number. You can check the progress made in tracing your baggage online with the help of your reference number (PIR number, e.g. We will be on American Airlines. Contact Reservations Back to top Check if your destination has travel restrictions. All rights reserved. Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. Airlines are free to pay more than the limit, but are not required to do so. We pick up in Charlotte on the baggage claim level. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Amenities include a complimentary breakfast with an omelet bar, a 24-hour workout room, an outdoor pool, and a hot tub.