customers who have an eligible HSBC savings or checking account. All eStatements and eAdvices are in Portable Document Format (PDF). Verify the details and tap Confirm to process the payment. You'll have the option to register using your debit card PIN, credit card PIN or phone banking pin, or your credit card number, date of birth and mobile number. There are no fees to use the mobile app. You can create a new Bill Pay payee when you log on to the HSBC Mobile Banking App. Bill pay: Add a payee; Bill pay: Schedule a payment; Chase Mobile App Profile & Settings; Return to video catalog; Chase Mobile App Tour video. You can submit your payment either by going to the 'Pay & transfer tab > select Pay your bills, or alternatively choose Pay bills from your Quick links; this way the merchant will be able to readily identify who has made the payment. 3 6 HSBC UK @HSBC_UK Replying to If you're a green cardholder with a Personal Internet Banking profile, you can view your eStatements using the app or Online Banking. repeating or sequential numbers (e.g. Please note that some merchants may impose a maximum or minimum transaction limit on certain bill payments. The reference amount for low net worth is HKD50,000 (or equivalent) and low income is HKD7,500 (or equivalent). Checks deposited before 10pm ET on a business day will have that day as the day of deposit. No, For example, 'Both to Sign' joint accounts are not accessible through Online banking. Android and Google Play are trademarks of Google LLC. Once youve set up your new payee, youll receive an email confirmation. Online Banking is free for all our customers. If its after the transaction has gone through, contact the retailer directly to resolve it. You won't need their account details to make a transfer. 3. You won't be able to input the amount you promise to pay in the future. Cross-Border Disclosure. HSBC Mobile Banking lets you access and manage your HSBC accounts anytime from your mobile device using the HSBC Mobile Banking App1. 'Quick Transfer' is a feature found in the 'Quick Links' on your account dashboard after logging in to Online Banking. Who is eligible to use mobile check deposit? It's available around the clock, seven days a week. 8. Yes. Please follow the following steps to turn on your new Security Device: The new device requires customer to input information specific to the transaction (e.g. Setting up the mobile app takes just a few minutes. Home Equity products are not included. Once you've registered, the service will apply to all new accounts you open with us. Naturally, some specialised transactions do incur fees: * There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies. You can issue a post dated e-Cheque up to 90 days. Yes. Note that any pending or future payments you have set for this payee will be cancelled. If you received a message to contact us,please call us at+852 2269 2444 during office hoursoremail us [email protected]. Can you delete a payee? Customers can check which iOS version they have within their Apple device settings. This environmentally friendly service helps you cut paper clutter. Can I cancel a UK Payment or BACS Batch Payment I have already set up? You can usually click the "security lock icon" at the address bar while browsingHSBC Online Banking site and check the certificate information is displayed with one of the following domain names as issued to: (where "xx" represents specific country/region code and "#" represents server alias.) To cancel payments select 'Pay and transfer' in the main menu, go to . Upon receipt of the new Security Device, you are required to set up your PIN and activate it immediately orwithin 30 daysfrom the issue date of the letter enclosed with your new Security Device. You will then need to select a promise date, at a maximum 7 daysor before your next payment date. Note that any pending or future payments you have set for this payee will be cancelled. To keep these records for future reference, you can download the files and save them to your computer. If you are not able to do so and require a physical Security Device, please call Customer Services at. ; eAdvice retrieval up to 3-mths, except item 7 eAdvice It can be retrieved up to 12 months). Yes, but after three failed attempts to recognize your fingerprint or face ID, you will need to use your Digital Security Device Passcode instead. Delete the payee. You can find it under 'To account' selection, when you perform 3rd parties account transfers/ payments. Select an existing payee or add a new one. After your device is turned on and unlocked (you see the Welcome screen), press and hold the button "8" for 2 seconds to activate the change PIN function. Important: If a payee has a future-dated payment/s scheduled, you must first delete all the scheduled payments prior to deleting the payee. ), exclamation mark (! If you have registered with Online Banking and you can't log in, first double-check you entered your details correctly. Note: some payees can only be set up via Personal Internet Banking. HSBC now offers a name checking service called Confirmation of Payee (CoP). Tap "Pay bills". Monday Sunday except 00:00 to 06:00 every Sunday (HKT). 3. You will receive a secure message within the mobile app or Personal Internet Banking if a transfer cannot be processed. You can also use the following special characters: the at sign (@), underscore (_), apostrophe ('), period (. Please refer to details below: The following instructions will be effective immediately: For the following instructions, submission before 9pm from Mon to Fri or 6pm on Sat will be effective on next working day: The battery in the Security Device can last for three to five years, depending on how frequently you use it. Deposit amount limits may apply. Foreign currency exchange rates and local country limitations may apply. Then, click on the Continue button. Then select the Manage Payees button. Sep 15, 2018 @HSBC_UK please could you advise how I remove an old payee account details from my mobile app? No. 4. RMB cheque cross border settlement to pay for the acquisition of consumer goods and/or services within Guangdong Province (including Shenzhen) is up to a daily accumulative payment limit of RMB80,000 (applies to paper cheque and e-Cheque). Payments from your bank account can be scheduled up to 45 calendar days in advance. HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. Banking from the palm of your hand. Access to U.S. Guangzhou:https://echeque.gzebasc.cn/ Shenzhen:https://cust.szfesc.cn/. What is Face ID and can I use it to log on to the HSBC Mobile Banking App? is not responsible for these charges. The charge amount will be confirmed on your confirmation page onHSBC Online Banking / HSBC HK app (, See all overseas transfer rates: https://www.hsbc.com.hk/fees/. If an eStatement within the past 84 months is not displayed, you can request a paper statement and the fee will be waived. telecommunications, insurance companies), Payment limits for securities brokers, sports and leisure, 6 months (customers have not used the limits since establishment or after maintenance) OR, Transfer limit for non-registered accounts, 13 months (customers have not performed these types of transactions), 6 months (customers have not logon toOnline Banking and phone banking). with 0-3 digits. Log on to Personal Internet Banking; If the sending and receiving bank accounts are both in your name, and are at U.S. banks, follow these instructions for adding a payee. Borrowers must meet program qualifications. More educational materials are available at the following website (https://www.hkma.gov.hk/media/eng/doc/key-functions/financial-infrastructure/infrastructure/retail-payment-initiatives/e-Cheque_ebrochure_eng.pdf). From here, you can search and filter by Payee, Deliver by Date, Amount, or by the HSBC checking account youre using to pay the bill. Can I set up a new bill payment payee in the mobile app? Choose a payee from potential matches or add manually. 2. No. We also recommend contacting your wireless service provider to have your device deactivated. If you're an existing Personal Internet Banking customer, you can log on to the mobile app using the same username and password. The calendar will present you with the earliest deliver by date available. https://www.hkma.gov.hk/media/eng/doc/key-functions/financial-infrastructure/infrastructure/retail-payment-initiatives/e-Cheque_ebrochure_eng.pdf, Learn more about our replacement policies. The e-Cheque is under clearing process and will not accept any stop request. 2. We have detected your browser is out of date. It is not possible to amend the sort code and account number of an existing Bill Payment beneficiary. ), For transferring funds in foreign currencies or Renminbi to another bank in Hong Kong, free of charge or a service charge of HKD50 will be applied by us, depending on the payment system used by the receiving bank. 4 To qualify for an HSBC Premier relationship, you need to open an HSBC Premier checking account and maintain: A monthly maintenance fee of $50 will be incurred if one of these requirements is not maintained. Additionally, we cover your banking transactions with HSBC's $0 Liability, Online Guarantee, so you can continue to safely perform transactions online. How do I switch to Touch ID/Face ID or Fingerprint ID when I am using my Security Device Passcode to log on to the mobile app? To delete a payee, you can find them under 'Pay & transfer' from the top menu > 'Manage payees . You can check your bill for lead-time information or call the merchant directly. Select a Payee. This is the fastest way to transfer money between your own HSBC Hong Kong accounts immediately in Hong Kong dollars. Do I use the same log on details (username and password) for the HSBC Mobile Banking App that I use for Personal Internet Banking? Same-day Bill Payments scheduled before 4:00pm ET, Monday through Friday (excluding federal holidays) will be processed on that day. On your computer, simply select the eStatement / eAdvice you want to view or save. However, you can cancel or change a transfer when you log on to Personal Internet Banking from your computer or laptop. account number) into the device to generate a Security Code. You can also use the following special characters: the at sign (@), underscore (_), apostrophe ('), period (. The new Security Device has a PIN lock which minimises the chance of unauthorised use and protects you against possible online threats. Same as HKD and USD cheque, no limit on cheque amount and daily settlement for paper cheque, but the amount of issued e-Cheque is subject to your daily transfer limit of non-registered accounts viaOnline Banking. Set up and manage future-dated or recurring payments*. via the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd). What is HSBC Mobile Check Deposit and how does it work? If youre paying a person who is not online, HSBC Bill Pay will send your payment as a check. With memorable answer (if applicable*) and password, you can access these services: *If the new log on enhancements to HSBC Online Banking are already available to you, your memorable answer will no longer be needed. The mobile app is available outside of the US, but is dependent on the availability of your mobile service provider's geographical coverage. Please refer to our fees page for fees associated with our online services. For any problems in online access , please contact our Customer Services : Once you are back online check your account balances and transaction history. Please disable the popup blocker function from the browser in order to access such functions. Otherwise, please contact your nearest HSBC branch. All HSBC accounts, however, are viewable within Global View. Please click. Transfers from HSBC accounts from outside the U.S. may be subject to transfer fees. If you hold the Green button for 2 seconds during the input of customer specific information into your Security Device, all of your input will be deleted. For security reasons, we will request you to change this password when you first logon to the system to view your eStatement / eAdvice. Customers who are visually impaired can request for the Security Device through calling our customer hotline at(852) 2233 3000. If you can't find the payee you're searching for, an Add Payee Manually button will appear. If the Security code disappears, simply follow the instructions on the screen of HSBC online banking to generate the Security Code with your Security Device again. on the Personal Internet Banking log on screen. Are account details stored on my mobile device? Making transfer to non-registered payee with amount higher than small-value payment limit, Setting up standing instruction for non-registered payee, Making bill payment to high risk merchants i.e. You can't proceed with the option because you might : i) have missed your promised due date once in the past 30 days, ii) already have an active promise on your account, The amount won't be deducted automatically from your account. The 'Pay & transfer' tab in the top menu directs you to journeys that allow you to transfer money between both your own and third-party accounts, domestically and internationally, in Hong Kong dollars and other supported foreign currencies. If you can't find the payee you're searching for, an. Refer to the "Service Fees" section under "Frequently Asked Questions" for full details. You can only choose a 4-6 digits PIN for the new device. You will also need either an ATM PIN, a phone banking PIN, an HSBC credit card PIN or SMS One Time Passcode (OTP)- this will be sent to you via SMS text message during the registration process and is only valid for a short period of time. We recommend you add our email address to your address book to solve the problem. To protect your data, you should avoid visiting other websites while you're logged onto Online Banking. You still have the option to print eStatements and eAdvice for your records and can also save the files to your computer. No, Bill Pay is free for all HSBC customers. 3 Accounts eligible for Global Transfers include all HSBC deposit accounts, except for CDs. You can select your language preference any time. For transferring funds in Hong Kong dollar to another local bank or payment service provider, depending on the clearing system used, the following charge will be applied: Waived (please note that some receiving banks may impose additional charges. Your username is the name you use for identification when logging onto Online Banking and to protect your security choose one that you don't use for any other site. You can make Hong Kong dollar or foreign currency transfer to HSBC or non-HSBC accounts, including overseas accounts, by selecting your desired payment journey from the 'Pay & transfer' tab in the top menu. You will be prompted a page which asks you to activate your Security Device. You may change the transfer limit or delete this payee via HSBC Online Banking after the instructions is effective. Tour the Chase Mobile app and see everything it can do. Start by typing the payee's name in the search box. You'll be asked to enter 3 characters of your password randomly when you log on. You can use the Bill Pay feature within Personal Internet Banking and HSBC Mobile Banking App1 to transfer money within the U.S. to a company or a person from your HSBC checking account without a fee. (Items 1-44, 49-79 : Retrieve eStatement up to 7 years (84 months) and eAdvice up to 3 months, except item 11,65 & 74-79 eAdvice It can be retrieved up to 12 months, Items 45-48 : Retrieve eStatement up to 2 years (24 months) ), Investments (Retrieve eStatement up to 2 years (24-months) and eAdvice up to 3 months, except item 8 eAdvice It can be retrieved up to 24 months, Item 19 : Retrieve eAdvice up to 12 months), Cards (We will accumulate eStatements up to 7 years (84 months). (iOS) As soon as possible, log on to iCloud (iCloud.com) and remotely wipe your device using the Find my iPhone app. Charges may be involved should the e-Cheque be rejected by the Mainland authorities or Mainland banks. Device for Personal Internet Banking customers (except for those with accessibility needs): If you are not able to do so and require a physical Security Device, please call Customer Services at. You can log on to Online Banking and then go to "Pay & transfer" from the top menu > "Setting" > "eBill services" to check for new bills. If the deposit instruction is received after the cut-off time, the funds will be ready for use after clearing at 2 working days after the date of your deposit. Select 'Account details and SMS one-time verification code'. Once individual payee has been set up, you can make or schedule payments to that payee using the HSBC Mobile Banking App. Please note that you will be unable to delete any beneficiary to whom you have made a payment to in the last 5 working days. You can settle your overdue account by going to 'Pay & transfer' from the top menu > 'Local transfers / payments' > 'Transfer to your local HSBC accounts' in online banking. To enable Touch ID/Face ID or Fingerprint ID on the mobile app, go to the Profile tab, select Security and tap Touch/Face ID or Fingerprint ID button. Payee is now removed. It should consist of 6-36 characters and you can use a combination of numbers and letters. Hotline information: If your Security Device is not working, you can replace your physical Security Device with Mobile Security Key instead. Click on the 3 dots to the right of the payee and select Delete. Updating your browser to the latest version should resolve these issues. Click My HSBC at the top lef tof the page and select Future dated bill payments. Start by typing the payee's name in the search box. Press the bottom left yellow button to complete the first PIN entry 4. 5. You cannot print an e-Cheque and deposit it as a paper cheque because e-Cheque is a digitally-signed-document which cannot be verified in a hard copy. You cannot deposit travelers checks or international checks. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. Select other payment services in 'Pay & transfer' tab, and use the online 'Pay & transfer' banking services. It aims to protect against Authorised Push Payment scams and reduce the number of payments sent by mistake. With DuitNow, you can send and receive money instantly at any time using the recipient's DuitNow ID such as their mobile number, NRIC number, passport number, Business Registration Number (BRN) or Army/Police number. No. You can reactivate them by visiting an HSBC branch or by using your Security Device. Yes. A Security Device is an electronic device to generate a special, one time Security Code. ThePay Soon optionlets youdefer your payment up to a maximum of 7 days,or before your next payment date. How do I log off of the HSBC Mobile Banking App? Please download a software that support PDF file to view an e-Cheque. As a result, what you can access in the mobile app also varies, and not all features are available in all countries. Is there a limit on the amount and number of checks I can deposit? A 'memorable answer' is only needed when you want to log on to HSBC Online Banking to access certain services without using your Security Device / Mobile Security Key. For Online Banking customer, you can request ATM PIN and credit card PIN. Get all Contact details Send an email to [email protected] Click to email requesting that they delete your account. In the To section, select the Bill Payments option. There's no monthly service fee to use Bill Pay. Make sure to write mobile check deposit and the date on the front of the check, and save it for 90 days. e-Cheque is issued and presented in digital form therefore the entire process works electronically. Alongside each payee's name, you'll see a drop-down menu with 'Take me to' next to it. HSBC Group's offerings differ from country to country. Otherwise, it will be processed on the next business day7. Phone banking: Call the respective hotline and activate your new Security Device instantly Phonebanking PIN verification required. HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. We recommend you keep them in a secure location on your computer, and avoid using public computers to bank online. 3. The wording inside the e-Cheque PDF may not be displayed properly if you download it via mobile devices. Payments scheduled after4:00pm ET will be processed the next business day. Some email providers may treat the email sent from HSBC as potential spam. Yes. No, we will no longer send you paper copies of these files. The maximum daily limits for transfers to "My payees" are HKD3,000,000 per account, and by default the payees' maximum daily transfer is HKD50,000. If you wish to transfer to your payees instead, please go to 'Pay & transfer' on the top menu to select your desired payment journey. We recommend that you check your roaming coverage and charges prior to travel outside of the US. The memorable answer option will no longer be needed once the new log on enhancements to HSBC Online Banking are available to you.