My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. Call us at 1-800- 432-5378 Monday - Friday 6:00 a.m. - 4:30 p.m. PT MedicAlert is proud to partner with #1 rated* Medical Guardian to provide our members with a special offer on the Medical Guardian medical alert system. This is a great service. Whether youre looking for technical support, company policies, or simply the right number to call, were always happy to help. AutoAlert is Lifelines name for automatic fall detection. You will be paired with a Care Specialist when a fall is detected. Requires user account. aspects of the Philips Lifeline service, push your Personal Help Button. Monday - Saturday 9am-9pm EST Sunday 9am-6pm EST. If you are a current customer and have an urgent issue, please call 800-635-6156. Out of the three offerings, I think the lockbox is the wisest investment. Tocontactour team on investor matters, visitour Investor Relations contactspage. Provide your call-back information below or call us today! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Lifeline is currently offering new customers a special discounted rate for the first six months of the subscription. It was the brainchild of the late Dr. Andrew Dibner, a gerontology-focused professor at Boston University. He has had for a few years. No additional wireless equipment is needed. Its worth mentioning that Philips Cares has mostly 5-star ratings at the Google Play Store.2 Its also well-rated in the Apple App Store, although people have complained that the iOS version is buggy. Average Philips Customer Service Representative hourly pay in the United States is approximately $18.02, which is 26% above the national average. Of course, Humana customers eligible for this service won't have to pay for Philip Lifeline's total cost, which starts at $29.95 per month. She currently resides in Milwaukee, WI. (2019, July 17). Framingham, MA 01702-8156. . Koninklijke Philips N.V., 2004 - 2023. Support | Contact Us . Requires user account. Lifeline operators are trained to abide by HIPAA standards and each receives 80 hours of education related to geriatrics, stress management, and safety. Lifeline has a longstanding deal with AARP: Members can save 15 percent on monthly medical alert service. Lifeline Systems. In short, Humana is leveraging Philips Lifeline's technology and monitoring system to help at-risk Medicare Advantage members and encourage timely interventions. Unlike many other personal emergency systems, Lifeline requires an up-front device fee of $99.95 to cover the purchase of each system's equipment. Regardless of the type of medical alert system you purchase, youll be able to call for help from Lifelines 24/7/365 North America-based Response Centers. If yes, we need the name of the technician Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc. After all, aging is a journey best navigated together. You are about to visit a Philips global content page. This allows paramedics to enter your home without having to damage a window or break down a door. (866) 488-8719 Enroll Today We've made it easy to choose a medical alert system! If the fall is not . You dont need anything special. If you happen to be a veteran, read our guide to the best alert systems for veterans. Sure, it's a little pricey as I've tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. Some examples: S7788/55, QP2620/65, QT4070/41. Formerly, the Manager of Brand Strategy at Kenandy, a B2B SAAS startup backed by KPCB, Salesforce and Lightspeed Ventures, I directed all elements of . Chaudhuri, Shomir. GC6440, HD9650/90 or HX9351/52). The base station uses a backup battery in case of a power outage, which is good for up to 30 hours. These systems are available with landline and cellular base stations, and typically a base station can monitor a button from other rooms of the house. Lifeline also uses Wi-Fi to track access points in indoor spaces. Privacy Policy| SafeHome.org may receive compensation from some providers listed on this page. Philips acquired the company in 2006. Take a look at the breakdown of monitoring prices and other fees for each system. However, this cost is part of Lifelines installation fee. Warranty: none. Ordering from Lifeline is designed to be straightforward and hassle-free. Philips Lifeline customer service teams are professional, responsive, and available to help with the setup of your equipment. (Of course, Lifeline can call EMS, too.) This nominal fee helps offset a portion of the costs associated with printing and mailing paper invoices, and processing paper checks. Koninklijke Philips N.V., 2004 - 2023. However, youll get a longer range with most other brands. On the Go pendant(s) purchased by the consumer may be returned within 30 days of the original date of purchase for any reason provided that: Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $50. If you have not swapped your equipment, Lifeline needs to replace your current system as soon as possible. VisitourCareerssite for a list of currentjobopportunities. HomeSafe Standard is available for landline or cellular service. Mon 6:00 AM - 7:00 PM; Tue 6:00 AM - 7:00 PM; Wed 6:00 . Cloudflare Ray ID: 7a27cddda8ea1d8d You are about to visit a Philips global content page. Everyone can communicate easily and coordinate their loved ones care needs. Support for healthcare professionals Find out all about the options available for technical support and other forms of assistance. Learn More, A pioneer in providing at-home and mobile alert systems. Find out more about our payment methods and how to redeem voucher codes. After earning a degree in journalism, Jenny Wisniewski spent much of her professional life in education; however, she returned to writing in earnest in the senior care space, acting as caregiver to her mother. The action you just performed triggered the security solution. Applying to the Lifeline government assistance program is easy with enTouch Wireless. Philips Lifeline Customer Service - Help & Support If you have questions about Lifeline's devices or services, the Customer Support page on the company website has instructions for setup, troubleshooting, billing support, shipping, and returns, as well as extensive FAQ pages. A Complete Guide to Medical Alert Systems, Cyberbullying and Social Media Negativity, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, https://www.lifeline.philips.com/medical-alert-systems/fall-detection.html, https://www.linkedin.com/pulse/industry-tips-its-hat-andrew-dibner-robert-flippo/, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information, Comes with a combination lock / stores a key for emergency personnel, An additional two-way talk communicator to extend the range in your home, An app-connected dispenser that releases medication doses at preset times, Fall Detection Included With an At-Home System. Find full details of the warranty policy covering your Philips product. At Lifeline, were dedicated to the highest levels of customer care and satisfaction. 5. Also, Philips Cares allows caregivers to share notes and other important details with one another. Yes. For $99, a Philips Lifeline technician comes to your home to help install and test your new personal emergency response system. The help button is also waterproof so you can keep it with you while in the shower or bath. Pro Tip: GoSafe2s audio beacon is a one-of-a-kind feature. Your invoice outlines the monthly charge for the Lifeline medical alert service and rental of equipment, as well as any applicable state taxes. SafeHome.org only uses high-quality sources to support the facts within our articles. Still, at $29.95 per month for a landline plan, its a bit steep, especially considering that top-reviewed Bay Alarm Medical starts at $19.95 per month for similar coverage. It has handy wellness rating categories too, like Memory, Mobility, and Mood. I really like how the app automatically charts these ratings; you can easily see trends in your loved ones well-being. We review each product thoroughly and consistently and give high marks to only the very best. Hear what our satisfied customers are saying about us. Monitoring patient data with Philips enterprise patient monitoring ecosystem, Philips Image Guided Therapy System Azurion with FlexArm, Philips Lifeline Medical Alert Services with AutoAlert. You are about to visit the Philips USA website. However, the company doesnt provide a warranty for its other systems. Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. Clinical Education Ultrasound 800-522-7022 Clinical Education Imaging 800-813-2781 or [email protected] 1. A unique extra that Lifeline offers is its medication dispenser. Please call campaign management at 800-229-6417. No. Fill out the form to receive a call back or contact us: 855-681-5351 (Monday-Friday 8 a.m. to 8 p.m. EST and Saturday 9 a.m. to 6 p.m. EST). Selected products I hereby consent to receive such calls at the telephone number I designated. (Some systems . I am 98 years old and fell on November 14, 2022. ), and. Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived. The wearable unit includes two-way communication, a GPS locator, a water-resistant help button, and a rechargeable battery that lasts up to five days on one charge. Follow the directions in the instruction packet included, or call us for assistance. Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. Find out all about the options available for technical support and other forms of assistance. She has hand-tested the industrys top medical alert systems, writing nearly 50 in-depth articles that help seniors age safely in place. If you purchased it on www.accesswireless.com you will need to contact our handset supplier at [email protected] or call 407-856-2633 during their business hours, M-F 8am - 5:30pm EST. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Subscription: starts at $24.95 a month, extra $10 per month for fall detection. These vary, but be sure to ask for military discounts if youre part of a military family. The location detection is advanced, employing both advanced GPS and Wi-Fi. See if you qualify for free cell phone service in Nevada. Connect America Home is the first and only solution to integrate connected devices with a suite of tech-enabled remote care services and analyticsall supported by a 24/7 concierge call center. A personalized care plan, so you choose who responds to a call for help, A system that fits every lifestyle, with no long-term contract or cancellation fees, Tools that connect your circle of family and friends to support caregiving. The base station connects to the monitoring center, using the AT&T 4G wireless network. When you place an order online, it can take up to 48 hours for the order to be processed. Monthly cost for mobile GPS tracking option: $25 or $30 . Also, the base station has a 30-hour battery in case home power is lost. Submit it online 24/7 at our self-service portal (a user account is required). Please be sure to completely spell out Avenue. In addition, we maintain a separate business team that has no influence over our, Get 2 months free + 50% off fall detection, Get Free Shipping + One Free Month on Select Plans, How To Get a Medical Alert System for Free. Humana offers at-risk senior members Philips Lifeline medical alert services, including AutoAlert, Lifelines proven fall detection technology, helping to support independent living. Description Humana offers at-risk senior members Philips Lifeline medical alert services, including AutoAlert, Lifeline's proven fall detection technology, helping to support independent living. Salary information comes from 29 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Making a change will cause duplicate charges for the same period. To order an AED itself, call the same number (1-800-225-0230) and press option 2.