If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Click on your profile picture to reveal the dropdown menu. I bought a romper June 16 and I told the girl I need it for a party. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Seems logical to me. Same thing happened to me! I once had a buyer open a case stating that the jeans were missing a rivet. People have different ideas about the condition and wearability of second-hand clothing. 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. ; On the web. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. The item received is "not as described" (e.g. Do they have a legitimate reason? What they may not realize is that loads of high-end and designer clothing are made in China. They tacked on $35000 on top of my real earnings. A message from our SVP of Seller Experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I used Paypal. Now it is day 5 almost 6 and it has not been shipped? Even if only one thing is incorrect. The item was listed as the wrong size, color, price, etc. 122 78 r/poshmark Join 23 days ago Please a lot of us depend on this income to survive. I could not seem to find this info on the site anywhere. Hi so sorry I dont know why this posted here! If you like all the other items, don't open a case! JavaScript is disabled. in every case i've seen, if the buyer has accepted the package and/or three days has passed and poshmark has released payment to the seller, forget it. 2,465 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. I need poshmark to resend me mailing labels on items that were accidentally sent. on A message from our SVP of Seller Experience. You may have pictures of the item not shown in the original listing. As Ebay said, that I should not send the buyer the item until they have sent back the first item. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. Outcomes are typically return approved, denied, or funds released to both parties. pants No stains/holes Smoke free home Still reply and provide that policy for the Poshmark employee to note. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. That is when Paypal releases money to seller..so if there is a problem, notify immediately. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. When you see that sometime has liked your item, make an offer even if it's small. Sucks how dishonest people are. By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. They advertise only for new sellers. A buyer opened a case stating that a sweater must be counterfeit because the inner label said it was made in China, but all items by that company are made in the US. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! Such a hassle, sorry this happened to you! I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. I am so sorry. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select Comment on Case. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. Has this happened to anyone else before? like when your normally sharing your closet, it automatically refreshes to the next item. A girl sent me two items in separate boxes both addressed to me, one with the product I ordered and the other a much more expensive item that was supposed to go to a girl in AZ posh sent me the label so I just repacked it and dropped it off at the post office to the other girl in AZ, so all should be well. Listed on Mar 1, 2023 Dont try to lie about it, either. The buyer found the item cheaper elsewhere. Create an account to follow your favorite communities and start taking part in conversations. If you like what you read, you can support the blog by buying me a hot cocoa. Before you respond, evaluate the reason for the buyers return request. Select Problems/Order Inquiry. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. If you go to the My Purchases section of the app or web site, you should be able to report a problem with the order and get a refund. Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. Posh said just keep the blouse and refunded me. I remind myself that not one of these people in Poshmark really knows me personally or at all. On the listing page, select Share. She replied to my questions after I purchased and was very nice. She immediately dropped the case and I was paid out with no delay. Create an account to follow your favorite communities and start taking part in conversations. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? First, try not to worry or get too worked up about it. Type what you want to say and click send! A group for anything and everything related to Poshmark! has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). Select Sent the wrong item. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. So the buyer cannot open a case due to fit or sizing issues that are not in your control. Grab your copy below! Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. #2. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. They said I didn't respond, but I did, with narrative and photos . I don't use PM so I'm asking this question out of curiosity. 2. It's faster than emailing customer service. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! Once it arrives, a false claim will be raised to get the item sent back to its seller. you can see this occurring because their prices are WAY down. Amount may vary by promotion.***. Ordered a raspberry macaron candle and i got this. Or is it just dropping it into the blue mail boxes they have? After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. I opened a case so I could return it. Sometimes sellers (including me) make mistakes. Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. The given measurements dont match the buyers measurements. . Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. and our It is incorrect by $35000. What happens is that a scammer buys a high-value, luxury item - say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. As an online seller, cases and returns come with the territory, so you need to figure them into your business model. Just be warned though, Posh usually makes you send back the whole bundle for the refund. Poshmark has this one phrase they use whenever a case is closed in the buyer's favor: "Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Im sorry, Ive never sent packages. Theres no harm in having a case opened against you or accepting a return. Not knowing it fraud. The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. All I have as the address that it was sent from. There are three ways you can message on Poshmark. Want to learn how to make an extra $100-$1,000/month in less than an hour? I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Is Selling on Poshmark Worth It? 2/3 did not fulfill the order or think to communicate this to me. Then you see a charge on your credit card. Bottom linebe professional. This baffles me. Sometimes sellers (including me) make mistakes. Press J to jump to the feed. Instead of lashing out like a raving lunatic, kill em with kindness. Something went wrong." I've contacted Poshmark support, but I have not heard from them. This is my daughter first time ordering from Poshmark . If the item is just not your style or does not fit you, we unfortunately cannot accept a return. I purchased not on poshmark but bonanza . You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. You can offer discounts to people who like your items. So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. There is know info in the envelope to help me. Privacy Policy. In all of the cases Ive had opened against me, only four have resulted in a return. Think about itif you were in their shoes, would you rule in favor of the unpleasant person or the one whos well-mannered? Wendy pepe You bear all risks associated with any such transactions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Undisclosed wear or damage (no matter how small it is) Poshmark doesnt allow returns of one item in a bundle or a partial refund. A large following on Poshmark does NOT translate to more sales. 6 Ways to Grow Your Poshmark Reselling Income Faster. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. Reason #3. 1. Answer their questions promptly, send them a generous bundle discount, and ship quickly to make their buying experience ultra-positive. Some of the add-ons on this site are powered by. Please let me know @annabelle343 if the candle will be sent, then ill return this. Submitted: 2 day ago . I'm Arlene. If there are any flaws present, photograph them close up and describe the flaw in your listing description. So posh approves the return but give me only 2 business days to ship it back. Where can I find out whats going on? A group for anything and everything related to Poshmark! I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. Winning a case is great, but whats even better is if you can avoid it altogether in the first place. Also please, please make a share all button for the closet. I open a case on Posh immediately and supply photos. I received the wrong item from a seller in the mail yesterday. You can also respond that you accept the request for a return if you do. Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. The buyer can screenshot negative comments and publicize any bad behavior. [emoji49][emoji49][emoji49][emoji49][emoji49][emoji49][emoji49]. Cookie Notice For more information, please see our SMDH. I'm a San Franciscan trying to stay true to frugal living in my native city. But with it not refreshing, its very difficult. Ive emailed them asking and their only response is well check in on it. No one will be penalized. Once your account is set up, you can start selling things right away. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. Either way, make your decision and stick with it so back and forth communication remains consistent. thanks. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! For this reason shopping on Poshmark is very hit or miss. I think a lot of us have mixed up orders like this, which is a human error, but at this point the blame lies with the other buyer. Add your comments as though you are speaking to the Poshmark employee. So posh approves the return but give me only 2 business days to ship it back. Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. It's been nearly a week since this happened. Posh makes you return EVERYTHING in a bundle sale. Then send that video to Poshmark via email with the case reference information. Seller posted measurements, but also said measurements were approximate. I just purchased a bag and the seller accepted my offer within an hour. Seller waits forever to ship, when the package finally arrives its a dress. 3 days from the arrival of your package. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. I bet if Poshmark decided to go ahead and charge that buyer the price of the jeans for keeping them she might get them in the mail a little faster. I wish you put it back to the way it was I hardly saw anything in the shipping is high. Hopefully, you were thorough with the photos you originally uploaded to the listing. Take a deep breath (or two or three) and collect yourself. How should I return this? I am not sure why these people sell then don't ship other than scammers. Seller sent wrong item Hi. If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark. Their policy states that if an item is rejected the buyer has 5 days to return the item after you send them a return label. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. I bought a nice coat from a poshmarker in the past. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. Did you use the label they sent? I opened a case, they sent the seller a new label to send the correct item. For a better experience, please enable JavaScript in your browser before proceeding. I messaged them over 10 times now. She order wrong item we. Why not promote posh as a great place to shop?? Also, if youre selling as a business, youll want to keep up a professional image of your business. Poshmark pays for shipping on returned items. Happened to me too. Whatever it is, it's not the item you ordered. She paid $100* for a reformation dress that she did not get. I am continuing to email Posh but curious for those who have been through this with an unresponsive buyer. Rest assured that they'll be able to help you. I communicated that I wanted my item back and take the accidental refund back. I had it happen to me both as a buyer (got the wrong item, Posh sent me and the other buyer a label so we could ship to the correct person and thankfully the other person shipped quickly as did I. Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. Why is this happening? New comments cannot be posted and votes cannot be cast. I asked her again Thursday and once again no reply. Right?? I put one comment on the listing asking if they intend to ship around day 5-6 and if no response, I just cancel as soon as Posh lets me. It was a bit of a frustrating experience. I hope to get this one! Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. In my case the buyer accidentally (supposedly) clicked the wrong button and the funds were issued to me and were not issued initially by Poshmark. We will give you a full refund if your item never ships or does not match the listing description. Make sure your item is well-lit so your pictures dont turn out grainy. My sales were good, not great when I first started around April 3rd. Should You Include a Thank-You Note in Every Poshmark Package? Click "My purchases." 4. Select the order. Buyers do not care how many followers you have. Having a case opened on Poshmark is essentially a buyer requesting to return an item. I received the wrong item from a seller in the mail yesterday. Especially if the buyer is being rude to you. Obviously whatever youre doing to help them must really be working. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. Yep, I've had it happen a few times. I help women save money and make money in everyday ways to meet their money goals. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. Am I in trouble? 286. Since Ive sold thousands of items, Id say thats a pretty decent track record! You shouldn't have to pay for shipping at all. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. PlusPoshmark pays the return shipping costs! They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. Please comment below to share feedback. Press question mark to learn the rest of the keyboard shortcuts. Using the Poshmark app: Click on your username icon at the bottom right of the app > Click on My Seller Tools > Go to Shipping Label Settings >Toggle the button beside Packing Slip to On >Toggle the button beside Adding SKU to Packing Slip to On (this is optional) Occasionally, Poshmark gives sellers a break on their shipping during certain times of the year. While I do like the item she sent I was really looking forward to getting the turtle neck sweater I ordered. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. Hello Poshmarkers! After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. Same situation just happened to me too! This new sort order is simply not working for many of you. Super stretch/soft A.E. If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Pin it on Pinterest to save for later! If you still have additional photos of the item saved to your phone, submit those to support your case. I hope this helps you get any open cases resolved quickly and fairly. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. A few weeks later I received my package. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . Any tips on how I should proceed? I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. Response: Im sorry the item did not work out for the buyer. super nice simple pattern . It's the norm now so go ahead and use it. The seller pulled up a retail site listing indicating that the item was imported.