**** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. 40 gallon fresh water tank. bunk above drivers compartment has failing motor brakes. Listed 15 hours ago in Camp Verde, AZ. Based on what was submitted to Thor, we see no warranty concern. ft. We have a 2017 Thor motor home with a radio installed backup camera. Nobody will build them better. We have been diligently working non-stop to get the flooring and heating breech issues resolved. 3. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. JavaScript is disabled. He was so laid-back and his knowledge was extensive on the motorhome. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. Thor is offering to repair by patching roof. There's a fuse on the back of the radio. Solar panals not bolted properly to roof.Propane sensor faulty. Multiple calls, travel, estimates, no results. Listed 27 weeks ago in Cass . I will say again this coach cost us 100's of thousands of dollars. Seal leaks and causes extreme noise when driven at highway speeds. Also, it was pointed out to us that the flooring had already been repaired prior by someone. Inventory shown may be only a partial listing of the entire inventory. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Another for $6,500.00 from *************** in ***********, **. Wheel sensors for air pressure not working. State: Texas. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Front radio not working. Of course, at our expense. {priceLabel}: Why not the flooring costs? I need my brand new RV fixed, and Thor has an obligation to fix it! The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. It has generator in it but does not work. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Not just one but every single seat in . Login to the Owner's Resource Portal to view manuals for older model years. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Submitting a response indicates a willingness to work with customers to make things right. We are well aware that the coach is off warranty. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. We need this rv fixed asap. Model: Hurricane 29M. Class C, 32 feet Thor Motor Coach. The same way they want they money on time, Included my vin number thor vegas **** 2022. 5 seatbelts. 2003 Thor Motor Coach jazz. It may not display this or other websites correctly. Speaker Location(s) Interior / Exterior. Thor motor coach four winds 24 f e350 chassis. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. You are using an out of date browser. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Do you need a one-stop shop for all things RV-related? One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Which we received no assistance. The best of Class A amenities and more power than a Class B. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. ****** informed me that Id have to get an estimate for each of the defect items. The retail declared our previous response as satisfactory, see below. Save. We purchased a new 2019 *********************** **** Motor Coach in May 2019. There authorized service center is telling me not to get roof patch but replaced. Then I tried the GFI in my 29m bathroom. Onan onboard generator. Attached 75 watt solar panel. Make Offer. You probably have to pull the radio out to find it. Select the desired vehicle below to view all the recalls for that particular make & model. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. We purchased a 2020 ************ model **** on September 4, 2019. You must log in or register to reply here. can discuss the resolution. Report post. One is in the coach fuse panel and is marked. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Your actual payments may vary. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. They need to honor their warranty now! Mr. ******** needs to arrange pick up with the **** dealership. This is NOT a new claim. You may also call **** at ************ for them to better assist you in finding service. Not just one but every single seat in the coach. Fill out this quote form and we'll get back with you as soon as possible. We had the privilege to work with Joe A. the Internet Manager. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. And we are akready receivng customer no assistance. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Your luxury Mercedes Sprinter motorhomes. 2 lead acid batteries. Note that complaint text that is displayed might not represent all complaints filed with BBB. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. I have a full side slide on my 2016 Thor Ace 30.2. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. . from Thor Motor Coach. . Im about to conclude that the Axxera radios/cameras are junk and mine is shot. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. . The owner listed is **************************. I have looked and checked all connections and fuses I can find. drivers window was installed bad. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Complaint Type: Problems with Product/Service. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. You might find those release tools with the manual for the radio. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Mine is, and it seems a lot of folks on the Thor forum bring this up. These issues are ongoing, not new. 2 tables that convert into beds. This has all been dragging on for far too long. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. I got a jump and the car battery is working fine now, but the house batteries are still dead. Brought the coach home. All of this back and forth is not fair to us, the consumer. BBB Business Profiles are subject to change at any time. At this time Im satisfied that they Thor Motor Coach has reached out. Thanks for the replies. I admit, we were naive in thinking that the labor charges could be so little for such a job. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? For more information, visit. Can you tell me a little more on. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . The keep-alive lead isn't switched at all. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. Ill keep taking all suggestions and look a while longer. Posts: 2,166 THOR #11781. 2017 Thor Challenger XE Rear and side cameras and radio not working. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Did you recently have your batteries drain on you? Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. We had one of our **************** Representatives reach out, the below follow up was provided. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. This has gone on for far too long. We are so very happy with the coach we purchased! This allows the radio to run with the ignition key off. My Thor dash radio is also powered by the house battery. We have a water leak and it has caused extensive damage. Number Of Discs. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. And one, Don't Miss Paradise Oaks RV Resort In Florida. Now we have two new bids one for $4,500.00 from a subcontractor. He made us feel at ease during the whole process. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. or call the glass man in town? . Ill keep taking all suggestions and look a while longer. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. If you wish to set up a factory service appointment to discount you the $2000, please call ************. The A.C.E. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thor Motor Coach. It is winterized and sitting in my driveway for the winter. I purchased unit as it comes from manufacturer with a seamless roof. Thurmont, MD. See us for more details. Thats where the water is coming in, it came that way from the factory. The only two fuse I found for radio was one in the Ford block marked radio, which was good. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. Our 2019 ************ Motor Coach seats have started to completely disintegrate. We are sorry to hear of your concerns with your 2019 *******. There is a special tool (like a shiv) that you use to release both sides. Probably have to pull radio out to find inline fuse. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. This allows the radio to run with the ignition key off. Like most: We went on our first trip this past weekend. Discover the necessary items to make this an unforgettable adventure! They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Both electrical circuits must be energized for either radio to work. We have only Put 2400 miles on since we bought it. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! The elements cause the roof to expand and retract. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. I bought a brand new Thor Hurricane 35M. Not sure where the in line fuse is located any help locating would be appreciated. 2022 Thor Hurricane 35M. Thanks for the suggestion. How can **** choose to refuse to fix this chronic and widespread issue? ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Planning pet-friendly trips can be ruff when you don't know what to pack! Diesel and gas-powered chassis options. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. We strive to ensure all pricing and information contained in this website is accurate. Hello all, new to the forum and a first time RV owner. 2022 Thor Motor Coach Challenger RVs for Sale Near You. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. As stated previously, we are well aware that the coach is now off warranty. I will state again that this is not a new claim. The issues were filed with **** when the coach was new. State: Arkansas. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power.